This policy applies to purchases made directly at era8apparel.net and covers returns, refunds, and exchanges for eligible items shipped to customers in the United States.
Return Eligibility
- Return window: within 30 days of delivery shown on the carrier’s tracking.
- Condition: unworn, unwashed, unaltered items with original tags and packaging.
- Proof of purchase: order number or confirmation email is required.
- Sets/bundles: must be returned in full to be eligible for a refund.
How to Start a Return
- Locate your order number in your confirmation email.
- Contact us at [email protected] with your order number, item(s), and reason.
- We’ll reply with return instructions and your RMA (return authorization) if eligible.
- Pack your item securely and ship using the provided instructions.
Prefer a form?
Exchanges
We offer exchanges for the same item in a different size or color when available.
- Start an exchange by emailing [email protected].
- Inventory is not guaranteed until we confirm availability.
- If the requested item is unavailable, we’ll process a refund per the policy below.
Refunds & Timelines
- Refund method: original form of payment.
- Processing time: 3–5 business days after we receive and inspect your return.
- Bank posting: an additional 3–10 business days depending on your bank or card issuer.
- Shipping fees are non-refundable unless we made an error or the product is defective.
Pre‑Orders
Pre‑orders reserve your size during the drop window. Your payment method is charged only when your order is ready to ship after final quality checks.
- Cancellation: you may request to cancel a pre‑order at any time before it ships.
- Returns: pre‑orders follow the same 30‑day return window starting on the delivery date.
- Timeline updates: we’ll email updates if production or logistics timelines shift.
Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or you received the wrong item, contact us within 7 days of delivery.
- Email [email protected] with photos of the issue and your packing slip.
- We’ll arrange a replacement, exchange, or refund. Return shipping is covered for verified issues.
Non‑Returnable Items
- Final sale or clearance items (marked “Final Sale”).
- Gift cards and store credit.
- Worn, washed, altered, or damaged items not due to our error.
- Items missing original tags/packaging.
Return Shipping Costs
- Customer‑initiated returns (fit, change of mind): customer is responsible for return shipping.
- Errors or defects on our end: we provide a prepaid return label.
Late or Missing Refunds
- Check your bank account or card statement again.
- Contact your bank/issuer—it can take time before a refund is officially posted.
- If you’ve done all of this and still have not received your refund, email [email protected] with your order number.
Gifts
- If the item was marked as a gift and shipped directly to you, you can receive store credit for the value of your return once processed.
- If the item wasn’t marked as a gift, the refund will be issued to the original purchaser’s payment method.
International Orders
At this time, our standard return program serves US orders. If you placed an international order, contact us for options and instructions before returning any item.
FAQ
Returns for size/fit or change of mind are not free at this time. We cover shipping for verified defects or order errors.
Final sale items are not eligible for refunds or exchanges unless defective or incorrect.
Once we receive and inspect your original item, approved exchanges ship in 2–4 business days, subject to inventory.
Contact Support
We’re here Monday–Friday, 9:00–18:00 PT.
- Email: [email protected]
- Address: 1200 E 7th St, Los Angeles, CA 90021, USA